AthenaRMS Basics: Home

AthenaRMS works on the concept of workflow queues. From the homepage a support analyst can access any of their tickets while obtaining status of all open tickets for each queue. The homepage also provides access to such things as a list view of tickets, a search page, and list of saved queries as well as access to reports and administration functions for each RMS queue.

Probably the most powerful aspect of AthenaRMS is the incredible flexibility of the tool. Creative minds have arranged the application to serve many needs and operations. Literally every field is customizable and the look and feel can easily be changed to display whatever the user needs. Whether it's for customer support, issues tracking, lead generation, defect tracking, claims reporting, or any other content management situation, AthenaRMS has the power and versatility to provide the best solution.